Our Servicing Department Information | Pulliam Pools

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Service Department Info

Once your pool has been successfully installed and you’ve enjoyed your first dip, that’s not the end of the story, because at Pulliam Pools, we continue to take care of our customers after the job is finished.

If you have any issues with your pool and you need our assistance, we will send out one of our licensed service professionals as soon as we are able to, so that any downtime to your pool will be kept to a minimum.

All our service technicians have been licensed by the Texas Department of Licensing and Regulations, which means you’ll be in the hands of reliable professionals you can trust.

The services provided by our service department include:

  • Installing equipment and repairing heaters, filters, pumps, pool cleaners and pool lights
  • Installing and repairing automated controllers and ozone systems.
  • Nature2 products – natural mineral purifiers for pools and spas, and in-line chlorinating feeders
Home » Service » Service Department Info

Frequently asked questions

How often should I get my filter cleaned?

We recommend a filter clean at least two times a year. Every pool is different though, your pool may require more.

What type of pool repairs do you offer? (Are you a full service repair shop or just maintenance?)

Pulliam offers both full service repair on equipment as well as full maintenance on your pools. If you need assistance please start by filling out our service request form.

My pool walls and floor don’t look as nice as they used to, why? Like the plaster/tile looks dingy.

We recommend scheduling a consultation, but it sounds like your pool may need an acid wash or possibly a replaster. If you would like to schedule a consultation please fill out our remodeling contact form.

Should my equipment be running 24/7?

No – Your equipment should typically run 8-12 hours depending on your pump system.

Do you sell parts and chemicals to the public? Can I come buy _____ from you?

Pulliam does not sell parts or chemicals to the public.

Why isn’t my vacuuming working? (Or my vacuum isn’t running, goes in circles or my pool is still dirty after running)

There are multiple reasons this could be happening. The first step is to check that your booster pump running. If it is not running, you will need to schedule for a technician to come out.

I am interested in weekly maintenance. What are your rates?

Our weekly maintenance start at $185 plus tax a month. They will vary, depending on the size of your pool. We offer free quotes within 24-48 business hours. To learn more please click here.

My pump is leaking, help!

If your pump is leaking please contact our service department as soon as possible by filling out our service request form.

Are you a Jandy warranty retailer?

Yes, if you are a current maintenance customer or if you have had a Pulliam pool that still under the equipment warranty.

How do I Winterize my Equipment?

You can find all of our winterizing guides to help you by visiting our Winterizing page.

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