Client Support | Pulliam Pools

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Client Support

Getting a new swimming pool can be a significant investment, and once it’s in, you want to be able to enjoy it as much as possible for as long as you can. Knowing there’s someone watching your back, and who’s taking your enjoyment of your pool as seriously as you are, can be a real comfort. That’s why Pulliam Pools is proud to offer some of the best client support and customer services in the business.

Whatever your issue, just give us a call and you’ll find a friendly voice ready to help! With over 100 years in the business, we’ve learned a bit about how to look after customers properly, and we take great pride in the many wonderful testimonials that our clients have left for us.

Whether you’re looking to take the plunge and get a new pool for your backyard in or near Fort Worth, Weatherford, or Arlington, you want to take advantage of our maintenance or renovation services on your existing pool, or you just want a bit of general advice, our client support team is ready and waiting to help.

Manuals & Documents

Manuals & Docs
Jandy - Never Lube Two Way CPVC Valve Installation Instructions Jandy - Never Lube Three Way CPVC Valve Installation Instructions Jandy - Valve Actuator Installation/Operation Instructions Jandy - Pool System Computers & Controllers Jandy - Cartridge Pool Filters Jandy - Pool and Spa Lights Information (Nicheless LED Lights) Jandy - Pool and Spa Lights Information (White Lights) Jandy - Underwater Pool and Spa White Lights Jandy - Nicheless LED Underwater Light Jandy - WaterColors RGBW LED Lights Underwater Large and Small Light Jandy - Variable-Speed Pumps Jandy - Variable-Speed Pumps Jandy - TruFit Bubbler with Pressure Check Technology Jandy - VersaTemp JRT Series Heat Pump Jandy - AquaLink RS Control Systems Jandy Pro Series - WaterColors Color Modes Jandy Pro Series - Nicheless LED Underwater Light Jandy Pro Series - Underwater Pool and Spa White Lights Jandy Pro Series - Spa and Pool Heater Information Jandy Pro Series - Spring Check Valve Installation Instructions Jandy Pro Series - Filters (CS Cartridge, CV Cartridge, DEV Diatomaceous Earth) Jandy Pro Series - Two-Port Space Saver Valve Installation Instructions Jandy Pro Series - Heater Controls Quick Guide Jandy Pro Series - Diatomaceous Earth Pool Filters Jandy Pro Series - Pool and Spa Air Blower Installation Instructions Jandy - AquaPure Electronic Salt Water Chlorinator and PureLink Water Purification System Power Center and Cell Kit Polaris Pool Pressure Cleaners Information (3900 Sport, 380, 280) Polaris Pool Robotic Cleaners Information (9400) Zodiac Nature II Water Sanitizers/Chlorinators Information Polaris Booster Pump PB4-60 Information A&A Manufacturing Support Information Fluidra Support Information Evaporation Index Polaris Quick Start Guide Polaris - Pressure Cleaner Booster Pump Installation and Operation Manual Polaris - Quattro Polaris - TR28P - Quick Start Guide Polaris - Pressure Cleaner Booster Pump Installation and Operation Manual Polaris - Quattro Cleaner AquaLink - Pool Control System AquaLink - Web-Connect Device AquaLink - RS Power Center and Chlorine Generator Control Center Installation Zodiac - Nature 2 Fusion Inground Zodiac - Fusion Soft Installation and Operation Manual Powerclean Salt Ultra Instructions
Pool School Manuals Chemical Manual
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Frequently asked questions

How often should I get my filter cleaned?

We recommend a filter clean at least two times a year. Every pool is different though, your pool may require more.

What type of pool repairs do you offer? (Are you a full service repair shop or just maintenance?)

Pulliam offers both full service repair on equipment as well as full maintenance on your pools. If you need assistance please start by filling out our service request form.

My pool walls and floor don’t look as nice as they used to, why? Like the plaster/tile looks dingy.

We recommend scheduling a consultation, but it sounds like your pool may need an acid wash or possibly a replaster. If you would like to schedule a consultation please fill out our remodeling contact form.

Should my equipment be running 24/7?

No – Your equipment should typically run 8-12 hours depending on your pump system.

Do you sell parts and chemicals to the public? Can I come buy _____ from you?

Pulliam does not sell parts or chemicals to the public.

Why isn’t my vacuuming working? (Or my vacuum isn’t running, goes in circles or my pool is still dirty after running)

There are multiple reasons this could be happening. The first step is to check that your booster pump running. If it is not running, you will need to schedule for a technician to come out.

I am interested in weekly maintenance. What are your rates?

Our weekly maintenance start at $185 plus tax a month. They will vary, depending on the size of your pool. We offer free quotes within 24-48 business hours. To learn more please click here.

My pump is leaking, help!

If your pump is leaking please contact our service department as soon as possible by filling out our service request form.

Are you a Jandy warranty retailer?

Yes, if you are a current maintenance customer or if you have had a Pulliam pool that still under the equipment warranty.

How do I Winterize my Equipment?

You can find all of our winterizing guides to help you by visiting our Winterizing page.


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