Client Support | Pulliam Pools

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Client Support

Getting a new swimming pool can be a significant investment, and once it’s in, you want to be able to enjoy it as much as possible for as long as you can. Knowing there’s someone watching your back, and who’s taking your enjoyment of your pool as seriously as you are, can be a real comfort. That’s why Pulliam Pools is proud to offer some of the best client support and customer services in the business.

Whatever your issue, just give us a call and you’ll find a friendly voice ready to help! With over 100 years in the business, we’ve learned a bit about how to look after customers properly, and we take great pride in the many wonderful testimonials that our clients have left for us.

Whether you’re looking to take the plunge and get a new pool for your backyard in or near Fort Worth, Weatherford, or Arlington, you want to take advantage of our maintenance or renovation services on your existing pool, or you just want a bit of general advice, our client support team is ready and waiting to help.

Manuals & Documents

Manuals & Docs
Jandy - Never Lube Two Way CPVC Valve Installation Instructions Jandy - Never Lube Three Way CPVC Valve Installation Instructions Jandy - Valve Actuator Installation/Operation Instructions Jandy - Pool System Computers & Controllers Jandy - Cartridge Pool Filters Jandy - Pool and Spa Lights Information (Nicheless LED Lights) Jandy - Pool and Spa Lights Information (White Lights) Jandy - Underwater Pool and Spa White Lights Jandy - Nicheless LED Underwater Light Jandy - WaterColors RGBW LED Lights Underwater Large and Small Light Jandy - Variable-Speed Pumps Jandy - Variable-Speed Pumps Jandy - TruFit Bubbler with Pressure Check Technology Jandy - VersaTemp JRT Series Heat Pump Jandy - AquaLink RS Control Systems Jandy Pro Series - WaterColors Color Modes Jandy Pro Series - Nicheless LED Underwater Light Jandy Pro Series - Underwater Pool and Spa White Lights Jandy Pro Series - Spa and Pool Heater Information Jandy Pro Series - Spring Check Valve Installation Instructions Jandy Pro Series - Filters (CS Cartridge, CV Cartridge, DEV Diatomaceous Earth) Jandy Pro Series - Two-Port Space Saver Valve Installation Instructions Jandy Pro Series - Heater Controls Quick Guide Jandy Pro Series - Diatomaceous Earth Pool Filters Jandy Pro Series - Pool and Spa Air Blower Installation Instructions Jandy - AquaPure Electronic Salt Water Chlorinator and PureLink Water Purification System Power Center and Cell Kit Polaris Pool Pressure Cleaners Information (3900 Sport, 380, 280) Polaris Pool Robotic Cleaners Information (9400) Zodiac Nature II Water Sanitizers/Chlorinators Information Polaris Booster Pump PB4-60 Information A&A Manufacturing Support Information Fluidra Support Information Evaporation Index Polaris Quick Start Guide Polaris - Pressure Cleaner Booster Pump Installation and Operation Manual Polaris - Quattro Polaris - TR28P - Quick Start Guide Polaris - Pressure Cleaner Booster Pump Installation and Operation Manual Polaris - Quattro Cleaner AquaLink - Pool Control System AquaLink - Web-Connect Device AquaLink - RS Power Center and Chlorine Generator Control Center Installation Zodiac - Nature 2 Fusion Inground Zodiac - Fusion Soft Installation and Operation Manual Powerclean Salt Ultra Instructions
Pool School Manuals Chemical Manual
Home » Service » Client Support

Frequently asked questions

General

How do I contact you?

Our contact page contains full details, but you can easily contact us by telephone, by email or by filling in our online form.

When should I close and open my pool?

It’s time to close your pool for the winter when temperatures dip and stay below 65°. You can safely open up again when temperatures reach and stay above 70° (usually in March or April).

What areas do you cover?

We work across a large area that covers Fort Worth, Weatherford, Aledo, Southlake, Colleyville, Keller, North Richland Hills, Burleson, and beyond. Click here to discover more or contact us for more information and advice.

Do you sell parts and chemicals to the public?

Pulliam Pools does not sell parts or chemicals to the public.

Maintenance

How often does my filter need to be backwashed?

You should be backwashing your filter once every four to six weeks, although it should also be done when its pressure rises about 10lbs above its normal level. Backwashing is included as part of our pool maintenance service.

Your filter also needs to be completely disassembled, checked and cleaned twice a year to allow efficient filtration – this can be booked in through our Client Support program but will incur an extra charge.

What pressure should my filter operate at?

Every pool works differently, so there is no single answer – the start-up instructions issued with your new pool should give you all the information you need, including the correct pressure for your filter.

How often do I need to test the water chemistry?

This should really be a weekly task to ensure the right balance is maintained, but it can be reduced to once a fortnight when the water temperature dips below 60 degrees.

Are you a Jandy warranty retailer?

Yes, if you are a current maintenance customer or if you have had a Pulliam pool that still under the equipment warranty.

My pump is leaking, help!

If your pump is leaking please contact our service department as soon as possible by filling out our service request form.

I am interested in weekly maintenance. What are your rates?

Our weekly maintenance start at $185 plus tax a month. They will vary, depending on the size of your pool. We offer free quotes within 24-48 business hours. To learn more please click here.

Why isn’t my vacuuming working? (Or my vacuum isn’t running, goes in circles or my pool is still dirty after running)

There are multiple reasons this could be happening. The first step is to check that your booster pump running. If it is not running, you will need to schedule for a technician to come out.

Should my equipment be running 24/7?

No – Your equipment should typically run 8-12 hours depending on your pump system.

My pool walls and floor don’t look as nice as they used to, why? (The plaster/tile looks dingy)

We recommend scheduling a consultation, but it sounds like your pool may need an acid wash or possibly a replaster. If you would like to schedule a consultation please fill out our remodeling contact form.

What type of pool repairs do you offer? (Are you a full service repair shop or just maintenance?)

Pulliam offers both full service repair on equipment as well as full maintenance on your pools. If you need assistance please start by filling out our service request form.

How often should I get my filter cleaned?

We recommend a filter clean at least two times a year. Every pool is different though, your pool may require more.

New Pools

Do I have to get a permit?

Yes, and it will need to be regularly renewed, usually once or twice a year – check your permit for details. Your local authority will let you know what information you need to provide, and your local water authority will also need to approve your plans. Your pool will also need to comply with the International Building, International Plumbing and National Electric codes.

Do you offer financing?

Yes! We work with a number of accredited finance companies that can help with the costs of building a new pool. Click here to find out more.

Will my new pool be covered by a warranty?

Yes – with such a significant investment, you should always ensure that you get a written warranty. Don’t be afraid to ask about it from the outset, and once your new pool has been completed, make sure you get it serviced regularly in order to maintain your warranty.

What is the cost of a new swimming pool?

With so many types and sizes of pools available, and with every location and backyard having its own issues that could affect the build, one general ballpark figure is unhelpful. For a bespoke pool, the cost could be anywhere between $60,000 and $1 million.

Service

What should I do if my pool is losing water?

You’ll always lose some water during the swimming season, as a result of splashing, evaporation (the hotter it is, the more you’ll lose) and running certain water features.

However, if you are losing more than usual, you should check your equipment and plumbing for signs of a leak, see if there are any cracks inside your pool and check the water bypassing valve on the backwash line. 

If you cannot see any obvious causes for your leak, please contact our Service team to book in a visit.

Why might I be getting air bubbles in my pool?

If the water level is too low, the system can draw air in and eventually expel it into the water, causing bubbles to appear. 

If the water is at the right level, your skimmer doors may not be getting pulled into the water – if this is the case, remove any debris that might have accumulated in the pump lid and try again.

If you are still getting air bubbles, then you’ll need to submit a service request form.

My pool is not circulating

This could be because:

  • The circuit breaker has tripped and has to be reset
  • The pump is not priming (see our FAQ on this above)
  • The run schedule has been changed

A new motor capacitor or motor is required, in which case you should submit a service request form

The main pump is not priming properly

This is usually going to be as a result of an issue with the pump lid. Turn the system off, remove the lid and empty the strainer basket. Then check and lubricate the lid’s O-ring and pour about five gallons of water into the strainer pot. Once this has been done, replace the lid and turn the system back on. Allow the pump to self-prime for about 10 or 15 minutes. If it’s still not working as it should – and the water in the pool is above the skimmers – then you should complete a service request form.

My pool light has stopped working

Electrics associated with swimming pools should be fitted with circuit breakers and/or GFCI plugs that trip to the off position if they detect a problem. Try to reset, but if it won’t, or the system keeps tripping again afterwards, we’d recommend submitting a service request form to log the issue with us.

How do I Winterize my Equipment?

You can find all of our winterizing guides to help you by visiting our Winterizing page.

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